Programme in Aviation, Hospitality & Customer Service
Certificate in Aviation, Hospitality & Customer Service
Overview
The Programme in Aviation, Hospitality & Customer Service is designed to introduce students to the fundamentals of hospitality operations and customer service. The programme focuses on building communication skills, service excellence, and professional behaviour required in customer-facing roles.
Students benefit from practical training, industry exposure, and internship opportunities, which help them understand real workplace expectations.
The programme has a track record of 100% Placement Record since its launch
Programme Duration: 1 Year
Total Credits: 40
Total Hours: 420
- 1 Credit = 15 Hours of Classroom Teaching
- Internship Credits based on duration and evaluation
- Programme Objectives
The programme aims to:
- Prepare students for professional careers in aviation, hospitality, tourism and customer service industries.
- Develop service excellence, communication skills and intercultural competence.
- Equip students with operational knowledge of airline, hotel and cruise operations.
- Build professional grooming, leadership and employability skills.
- Provide industry exposure through structured internship training.
- Programme Outcomes
PSO1: Demonstrate knowledge of aviation, hospitality and customer service operations
PSO2: Apply professional communication and service etiquette in guest-facing environments.
Analyse service-related challenges and apply logical reasoning and problem-solving techniques to improve service delivery and operational efficiency.
PSO3: Deliver high quality service and manage customer expectations effectively.
Demonstrate effective verbal, written, and interpersonal communication skills required for professional interactions in service organisations and multicultural environments.
PSO4: Demonstrate teamwork, leadership and problem-solving skills.
Deliver superior customer service by applying principles of hospitality, empathy, and customer relationship management.
PSO5: Apply professional grooming and interpersonal competencies required in service industries.
Utilise modern technologies and digital tools such as reservation systems, CRM software, and digital marketing platforms to enhance service operations and customer engagement.
PSO6: Demonstrate ethical conduct and professional responsibility in workplace environments.
Work collaboratively in teams and demonstrate leadership capabilities in service operations, event management, and organisational activities.
Course Structure
| Course Code/Title | Category | Hours | Credits |
|---|---|---|---|
|
AHC – 1: Customer Service Operations |
Core Course |
60 |
4 |
|
AHC 2: Hospitality Operations
|
Core Course |
60 |
4 |
|
AHC 3: Aviation Operations |
Core Course |
60 |
4 |
|
AHC 4: Personality Development |
Core Course |
60 |
4 |
|
AHC 5: Industry |
Experiential Learning |
4 Months |
16 |
|
AHC 6: Spoken & Business English |
Skill Enhancement |
30 |
2 |
|
AHC 12: Entrepreneurship |
Skill Enhancement |
30 |
2 |
|
AHC 8: Event Management |
Skill Enhancement |
30 |
2 |
|
AHC 9: Cruise Familiarisation |
Skill Enhancement |
30 |
2 |
|
AHC 10: Digital Literacy & IT Skills |
Skill Enhancement |
30 |
2 |
|
AHC 11: Etiquette & Social Graces |
Value Added |
30 |
2 |
- Internship / Employment – 1 Months = 3 credits
- Each Academic Credit – 15 Hours
- Faculty of Other Departments
Department of Hospitality & Tourism
Established in 2018, the Department of Hospitality & Tourism emphasizes industry-integrated, hands-on learning to equip students with advanced professional skills and strong employability.
Teaching and Learning Method
Teaching will be conducted through:
- Demonstrations and simulations
- Role plays and service labs
- Case studies
- Guest lectures from industry experts
- Field visits and familiarisation tours
- Industry internship
