Hospitality & Tourism
Department of Hospitality & Tourism Department
FACULTY OF PHYSICAL SCIENCE AND EARTH SCIENCE Department of Hospitality and Tourism Established in 2018, the Department of Hospitality & Tourism emphasizes industry-integrated, hands-on learning to equip students with advanced professional skills and strong employability. Overview Established in 2018, the Department of Hospitality & Tourism at Parvatibai Chowgule College of Arts & Science focuses on preparing students for careers in the dynamic and people-centric service sector. The department combines academic learning with practical exposure, allowing students to understand the realities of the hospitality and tourism industry. Through internships, industry visits, workshops, and expert interactions, students gain the skills and confidence required to work in professional service environments. The department aims to create graduates who are professionally competent, ethically grounded, and ready to contribute to the global hospitality and tourism industry. Vission To nurture confident, skilled, and ethical professionals who are prepared to excel in the global hospitality and tourism industry. Mission To provide industry-relevant education that combines academic knowledge with practical training. To create opportunities for hands-on learning through internships, industry visits, and expert interactions. To enhance student employability and professional competence through continuous industry engagement. To foster professionalism, leadership, and service values among students. To encourage adaptability and lifelong learning in an evolving service sector. Programmes Offered Certificate Programme in Event Management CERTIFICATE PROGRAMME | 6 MONTHS Programme in Aviation, Hospitality & Customer Service Skill-Based… Read More Certificate in Aviation, Hospitality & Customer Service CERTIFICATE PROGRAMME | 1 YEAR Programme in Aviation, Hospitality & Customer Service Certificate… Read More Bachelor of Arts in Services Management (BA–SM) UNDERGRADUATE PROGRAMME | 3 YEARS Bachelor of Arts in Services Management (BA-SM) Subject to approval… Read More No posts found Certificate in Aviation Hospitality and Customer Service This one-year Certificate in Aviation, Hospitality & Customer Service awarded by Parvatibai Chowgule College prepares students for an exciting and satisfying career in the Aviation, Hospitality & Allied industries. After completion of the highly elaborate and intensive training programme for a… Read More Certificate in Rooms Division The Certificate in Rooms Division program helps exposes students to day-to-day operations in the Housekeeping and Front Office Department. The hands-on learning approach by leading industry professionals and academicians assist students to have an exposure to latest industry trends and practices. Certificate in Aviation Hospitality and Customer Service The dual certification in Food and Beverage Service and Bartending helps students acquire work ready skills as Food and Beverage Service & Bartending professionals.The hands-on learning approach by leading industry professionals and academicians assist students to have an exposure to latest industry trends and practices. Department Faculty The department is supported by a team of dedicated faculty members who bring together academic expertise and industry awareness. Faculty members mentor students closely and encourage practical learning, critical thinking, and professional development. Mr. Lawrie Colaco Senior Consultant & Programme Lead Department of Hospitality and Tourism 8830040479 lcl000@chowgules.ac.in No posts found For Enquiries & Further Info Activities Organised The department regularly organises activities that enrich the learning experience and expose students to industry practices. These include: Industry visits Guest lectures by professionals Skill workshops and demonstrations Job Fair Certification programs Community engagement activities Such initiatives help students gain practical insights and better understand the expectations of the service industry. Industry Visits Industry Collaborations and Participation Guest Lectures and Workshops Festivals and Events No posts found Teaching and Learning Methods The department follows a student-centred approach to learning that blends theory with practice. Teaching methods include: Interactive classroom sessions Practical demonstrations and skill training Case studies and role-plays Industry visits and field exposure Guest sessions by industry professionals Internships and experiential learning This approach helps students develop confidence, communication skills, and professional competence. Best Practices The department adopts several practices that enhance student learning and employability: Strong industry engagement and professional interaction 100% Placement Track Record Skill development and professional grooming Continuous mentoring and career guidance Our Alumni are working across 100+ Leading Brands in India and around the globe
Certificate Programme in Event Management
CERTIFICATE PROGRAMME | 6 MONTHS Programme in Aviation, Hospitality & Customer Service Skill-Based Professional Certificate Apply Now View Syllabus Overview The Certificate in Event Management is designed to equip learners with the knowledge, technical skills, and operational competencies required to plan, organize, and execute professional events. The programme introduces students to the fundamentals of event planning, event marketing, budgeting, logistics, and on-ground event execution. Learners gain exposure to various event categories such as corporate events, weddings, exhibitions, conferences, cultural events, and festivals. The course emphasizes hands-on learning, industry case studies, and live event exposure to prepare students for careers in the dynamic event and hospitality industry. Duration: 6 MonthsProgramme Type: Skill-Based Professional CertificateTotal Credits: 12 Credits (Approx.)Mode: Classroom + Practical + Industry Exposure Programme Outcomes PSO1: Understand the structure and functioning of the event management industry. PSO2: Plan and design different types of events based on client requirements. Analyse service-related challenges and apply logical reasoning and problem-solving techniques to improve service delivery and operational efficiency. PSO3: Develop event budgets, proposals, and timelines. Demonstrate effective verbal, written, and interpersonal communication skills required for professional interactions in service organisations and multicultural environments. PSO4: Coordinate with vendors, venues, and service providers. Deliver superior customer service by applying principles of hospitality, empathy, and customer relationship management. PSO5: Implement event marketing and promotion strategies. Utilise modern technologies and digital tools such as reservation systems, CRM software, and digital marketing platforms to enhance service operations and customer engagement. PSO6: Execute and manage events efficiently while addressing operational challenges. Work collaboratively in teams and demonstrate leadership capabilities in service operations, event management, and organisational activities. Analyse service-related challenges and apply logical reasoning and problem-solving techniques to improve service delivery and operational efficiency. Demonstrate effective verbal, written, and interpersonal communication skills required for professional interactions in service organisations and multicultural environments. Deliver superior customer service by applying principles of hospitality, empathy, and customer relationship management. Utilise modern technologies and digital tools such as reservation systems, CRM software, and digital marketing platforms to enhance service operations and customer engagement. Work collaboratively in teams and demonstrate leadership capabilities in service operations, event management, and organisational activities. Course Structure Module Course Title Credits Module 1 Introduction to Event Management 2 Module 2 Event Planning & Design 2 Module 3 Event Marketing & Promotion 2 Module 4 Event Operations & Logistics 2 Module 5 Budgeting, Sponsorship & Contracts 2 Module 6 Live Event Project / Internship 2 Faculty of Other Departments Department of Hospitality & Tourism Established in 2018, the Department of Hospitality & Tourism emphasizes industry-integrated, hands-on learning to equip students with advanced professional skills and strong employability. Read More
Certificate in Aviation, Hospitality & Customer Service
CERTIFICATE PROGRAMME | 1 YEAR Programme in Aviation, Hospitality & Customer Service Certificate in Aviation, Hospitality & Customer Service Apply Now View Syllabus Overview The Programme in Aviation, Hospitality & Customer Service is designed to introduce students to the fundamentals of hospitality operations and customer service. The programme focuses on building communication skills, service excellence, and professional behaviour required in customer-facing roles. Students benefit from practical training, industry exposure, and internship opportunities, which help them understand real workplace expectations. The programme has a track record of 100% Placement Record since its launch Programme Duration: 1 YearTotal Credits: 40Total Hours: 420 1 Credit = 15 Hours of Classroom Teaching Internship Credits based on duration and evaluation Programme Objectives The programme aims to: Prepare students for professional careers in aviation, hospitality, tourism and customer service industries. Develop service excellence, communication skills and intercultural competence. Equip students with operational knowledge of airline, hotel and cruise operations. Build professional grooming, leadership and employability skills. Provide industry exposure through structured internship training. Programme Outcomes PSO1: Demonstrate knowledge of aviation, hospitality and customer service operations PSO2: Apply professional communication and service etiquette in guest-facing environments. Analyse service-related challenges and apply logical reasoning and problem-solving techniques to improve service delivery and operational efficiency. PSO3: Deliver high quality service and manage customer expectations effectively. Demonstrate effective verbal, written, and interpersonal communication skills required for professional interactions in service organisations and multicultural environments. PSO4: Demonstrate teamwork, leadership and problem-solving skills. Deliver superior customer service by applying principles of hospitality, empathy, and customer relationship management. PSO5: Apply professional grooming and interpersonal competencies required in service industries. Utilise modern technologies and digital tools such as reservation systems, CRM software, and digital marketing platforms to enhance service operations and customer engagement. PSO6: Demonstrate ethical conduct and professional responsibility in workplace environments. Work collaboratively in teams and demonstrate leadership capabilities in service operations, event management, and organisational activities. Analyse service-related challenges and apply logical reasoning and problem-solving techniques to improve service delivery and operational efficiency. Demonstrate effective verbal, written, and interpersonal communication skills required for professional interactions in service organisations and multicultural environments. Deliver superior customer service by applying principles of hospitality, empathy, and customer relationship management. Utilise modern technologies and digital tools such as reservation systems, CRM software, and digital marketing platforms to enhance service operations and customer engagement. Work collaboratively in teams and demonstrate leadership capabilities in service operations, event management, and organisational activities. Course Structure Course Code/Title Category Hours Credits AHC – 1: Customer Service Operations Core Course 60 4 AHC 2: Hospitality Operations Core Course 60 4 AHC 3: Aviation Operations Core Course 60 4 AHC 4: Personality Development Core Course 60 4 AHC 5: Industry Experiential Learning 4 Months 16 AHC 6: Spoken & Business English Skill Enhancement 30 2 AHC 12: Entrepreneurship Skill Enhancement 30 2 AHC 8: Event Management Skill Enhancement 30 2 AHC 9: Cruise Familiarisation Skill Enhancement 30 2 AHC 10: Digital Literacy & IT Skills Skill Enhancement 30 2 AHC 11: Etiquette & Social Graces Value Added 30 2 Internship / Employment – 1 Months = 3 credits Each Academic Credit – 15 Hours Faculty of Other Departments Department of Hospitality & Tourism Established in 2018, the Department of Hospitality & Tourism emphasizes industry-integrated, hands-on learning to equip students with advanced professional skills and strong employability. Read More Teaching and Learning Method Teaching will be conducted through: Demonstrations and simulations Role plays and service labs Case studies Guest lectures from industry experts Field visits and familiarisation tours Industry internship
Bachelor of Arts in Services Management (BA–SM)
UNDERGRADUATE PROGRAMME | 3 YEARS Bachelor of Arts in Services Management (BA-SM) Subject to approval The Bachelor of Arts in Services Management (Subject to approval) is a comprehensive undergraduate programme designed to develop professional competencies for the rapidly expanding global service industry. Apply Now View Syllabus Overview The Bachelor of Arts in Services Management (Subject to approval) is a comprehensive undergraduate programme designed to develop professional competencies for the rapidly expanding global service industry. The programme integrates key domains including hospitality, tourism, aviation, event management, and customer experience, offering students a multidisciplinary foundation combined with applied learning opportunities relevant to the modern service economy. Aligned with the vision and framework of NEP 2020, the programme seeks to equip students with industry-relevant knowledge, operational proficiency, and professional competencies that meet the evolving demands of the service sector. The curriculum emphasises experiential learning, combining theoretical instruction with practical training, simulations, internships, and industry engagement to enhance employability outcomes. The programme follows a theory–practice integrated approach, enabling students to develop both conceptual understanding and hands-on operational skills. This ensures graduates are prepared to function effectively in diverse service environments at local, national, and global levels. With the services sector contributing over 55% to India’s GDP and generating significant employment opportunities worldwide, the programme addresses the growing demand for skilled professionals capable of delivering service excellence, customer satisfaction, and operational efficiency. Courses such as Cabin Crew Training, Food and Beverage Service, Customer Service Management, and Event Design and Planning are designed to build industry-specific expertise, workplace readiness, and communication excellence. By combining academic depth with practical industry exposure, the BA in Services Management (Subject to approval) aims to develop globally competent, ethically grounded, and career-ready graduates capable of leading, innovating, and excelling in the modern service economy. Read More Read Less Programme Objectives 1: Professional CompetenceGraduates will establish successful careers in hospitality, aviation, tourism, event management, and customer experience sectors by applying managerial knowledge, operational skills, and service excellence. 2: Leadership and Professional GrowthGraduates will demonstrate leadership, teamwork, and professional ethics while contributing effectively to organisational development and service innovation. 3: Global Service OrientationGraduates will adapt to global service industry standards, multicultural work environments, and emerging technologies in order to deliver high-quality service experiences. 4: Entrepreneurship and InnovationGraduates will pursue entrepreneurial initiatives and innovative business opportunities in service industries such as hospitality enterprises, tourism ventures, event management firms, or customer experience consultancies. Programme Outcome PSO1: Disciplinary Knowledge Apply foundational knowledge of hospitality, tourism, aviation, event management, and customer service management to understand the structure and functioning of the global service industry. PSO2: Critical Thinking and Problem Solving Analyse service-related challenges and apply logical reasoning and problem-solving techniques to improve service delivery and operational efficiency. PSO3: Professional Communication Demonstrate effective verbal, written, and interpersonal communication skills required for professional interactions in service organisations and multicultural environments. PSO4: Service Excellence and Customer Orientation Deliver superior customer service by applying principles of hospitality, empathy, and customer relationship management. PSO5: Digital and Technological Competence Utilise modern technologies and digital tools such as reservation systems, CRM software, and digital marketing platforms to enhance service operations and customer engagement. PSO6: Teamwork and Leadership Work collaboratively in teams and demonstrate leadership capabilities in service operations, event management, and organisational activities. PSO7: Ethics, Sustainability, and Social Responsibility Demonstrate ethical practices, environmental awareness, and social responsibility while contributing to sustainable service industry development. PSO8: Entrepreneurship and Employability Develop entrepreneurial thinking, innovation, and professional adaptability to pursue diverse career opportunities or establish service-oriented enterprises. Apply foundational knowledge of hospitality, tourism, aviation, event management, and customer service management to understand the structure and functioning of the global service industry. Analyse service-related challenges and apply logical reasoning and problem-solving techniques to improve service delivery and operational efficiency. Demonstrate effective verbal, written, and interpersonal communication skills required for professional interactions in service organisations and multicultural environments. Deliver superior customer service by applying principles of hospitality, empathy, and customer relationship management. Utilise modern technologies and digital tools such as reservation systems, CRM software, and digital marketing platforms to enhance service operations and customer engagement. Work collaboratively in teams and demonstrate leadership capabilities in service operations, event management, and organisational activities. Demonstrate ethical practices, environmental awareness, and social responsibility while contributing to sustainable service industry development. Develop entrepreneurial thinking, innovation, and professional adaptability to pursue diverse career opportunities or establish service-oriented enterprises. Course Structure Internship of 4 credits should be completed in Semester IV and V. Sem I Sem II Sem III Sem IV Sem V Sem VI Major Core Minor MDC AEC SEC VAC UG – SM -101: Introduction toHospitality and Tourism Management (4) UG-SM(M)101: Fundamentals ofManagement (4) UG-SM-MDC-101: Beginner’s French (3) UG-SM-AEC-101: Business Communication (2) UG-SM-SEC-101: Cabin Crew (3) UG-SM-VAC-101/102 Major Core Minor MDC AEC SEC VAC UG –SM -102: Introduction to EventManagement (4) UG –SM(M)-102: Introduction toCustomer Service Management (4) UG-SM-MDC-102: Community and Social Outreach (3) UG-SM-AEC-102: Basics of IT Skills(2) UG-SM-SEC-102: Food and Beverage Service Basics (3) UG-SM-VAC-103/104 Major Core Minor MDC AEC SEC UG-SM-201: Service Quality Management (4) UG-SM -202: Event Design and Planning (4) UG-SM(M)-201: Marketing for Services (4) UG-SM- MDC-201: Managerial Economics (3) UG-SM-AEC-201: Case Studies and Critical Thinking (2) UG-SM- SEC-201: Bar Tending (3) Major Core Minor UG –SM 203: Rooms Divisions Operations (4) UG –SM 204: Human Resource Management in Services (4) UG –SM 205: Accounting and Finance for Services (4) UG –SM 206: Sport Event Operations (4) UG-SM(M)-203: CorporateCommunication (4) Major Core Minor SEC UG –SM 301: Strategic Services Management (4) UG –SM 302: Revenue and Yield Management (4) UG –SM 303: Food and Beverage Management (4) UG –SM 304: Digital Marketing in Services (4) UG-SM(M)-301: Entrepreneurshipin Services (4) UG-SM-SEC-301: Airport Operations(4) Major Core Minor UG –SM-305: Artificial Intelligence and Technology in Service Management(4) UG –SM-306: International Business in Services (4) UG –SM-307: Workplace Readiness (4) UG –SM-308: Service Operations & Quality Excellence (4) UG-SM (M)- 302: Internship (4) Major Core Minor MDC AEC SEC VAC UG – SM -101: Introduction
