Programme in Aviation, Hospitality & Customer Service

Skill-Based Professional Certificate

Overview

The Certificate in Event Management is designed to equip learners with the knowledge, technical skills, and operational competencies required to plan, organize, and execute professional events. The programme introduces students to the fundamentals of event planning, event marketing, budgeting, logistics, and on-ground event execution.

Learners gain exposure to various event categories such as corporate events, weddings, exhibitions, conferences, cultural events, and festivals. The course emphasizes hands-on learning, industry case studies, and live event exposure to prepare students for careers in the dynamic event and hospitality industry.

Duration: 6 Months
Programme Type: Skill-Based Professional Certificate
Total Credits: 12 Credits (Approx.)
Mode: Classroom + Practical + Industry Exposure

PSO1: Understand the structure and functioning of the event management industry.

PSO2: Plan and design different types of events based on client requirements.

Analyse service-related challenges and apply logical reasoning and problem-solving techniques to improve service delivery and operational efficiency.

PSO3: Develop event budgets, proposals, and timelines.

Demonstrate effective verbal, written, and interpersonal communication skills required for professional interactions in service organisations and multicultural environments.

PSO4: Coordinate with vendors, venues, and service providers.

Deliver superior customer service by applying principles of hospitality, empathy, and customer relationship management.

PSO5: Implement event marketing and promotion strategies.

Utilise modern technologies and digital tools such as reservation systems, CRM software, and digital marketing platforms to enhance service operations and customer engagement.

PSO6: Execute and manage events efficiently while addressing operational challenges.

Work collaboratively in teams and demonstrate leadership capabilities in service operations, event management, and organisational activities.

Course Structure

Module	Course Title	Credits
Module 1	Introduction to Event Management	2
Module 2	Event Planning & Design	2
Module 3	Event Marketing & Promotion	2
Module 4	Event Operations & Logistics	2
Module 5	Budgeting, Sponsorship & Contracts	2
Module 6	Live Event Project / Internship	2

Department of Hospitality & Tourism

Established in 2018, the Department of Hospitality & Tourism emphasizes industry-integrated, hands-on learning to equip students with advanced professional skills and strong employability.